Customer Support Executive
Zameen.com is looking to hire a skilled professional for its ‘Customer Support Executive’ post, based at Lahore.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for provisioning the packages upon received invoices & deposit slips for new & existing accounts
- Responsible for client account up gradation upon receiving invoices from different channels
- Responsible for client account degradation upon expiration of clients account
- Responsible for handling other degradation requests from different channel (Ops, Customer Service, Listing Team)
- Clients addition in CRM & maintenance of their account by adding all prepared/signed contracts in CRM and verify their payments from bank statement
- Responsible to setup XML feed Integration
- Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations
- Live chat support to all related web users
- Responsible for banner management by setting up the notables on bayut.com
- Providing after sales & support to all account managers
Job Location: Lahore
Min. Education: Graduation
Experience: 1 year