Team Lead - Contact Center
- Measuring resource performance and ensuring optimum productivity level of each team member
- Creating effective coordination with team members to keep them engaged & intact with team deliverables
- Interacting closely with team members to ensure maximum target completion and effective resource utilization
- Liaison with Sales Team for disputed sales and claims
- Maintaining qualitative & quantitative targets by adhering define protocols
- On call escalations handling for better customer experience
- Ensuring the daily, weekly monthly lead qualification targets accomplishment as assigned by manager
